Our aim is to operate in an open, timely and transparent manner, keeping our candidate and client needs at the heart of all we do. Communications are professional and candid to identify and mitigate any potential issues in advance.
However, in the rare instance where our service falls short of your expectations, please raise this with your allocated Consultant and/or get in touch. Complaints are handled in an open, timely and transparent manner as well, in line with our Complaints Policy. Where possible issues aim to be resolved within 10 calendar days or within a timeframe agreed with the candidate or client.
For a copy of our Complaints Policy please ask your Consultant.
You can make a verbal or written complaint directly to your Consultant or their line manager, these are escalated to an independent operational or clinical governance team. We will acknowledge your complaint within two working days. We will outline any next steps or further information required to progress and solve the issues as efficiently as possible, and where possible within 10 calendar days.
